FAQ – Your Questions About SpotsWiFi Portable WiFi Rental in Portugal
​Welcome to our Frequently Asked Questions section! Here you'll find everything you need to know about renting a portable WiFi device in Portugal with SpotsWiFi. We aim to make your experience as smooth as possible, ensuring you have unlimited internet access throughout your trip.
1. General Questions About SpotsWiFi
1.1. What is a SpotsWiFi device?
The SpotsWiFi device is a mobile hotspot WiFi device, a portable router that connects any WiFi-enabled device (smartphones, tablets, PCs) to 4G internet without the need for cables or installations. By using SpotsWiFi, you can avoid expensive roaming charges and skip the hassle of looking for public WiFi every time you need unlimited internet in Portugal.
1.2. Do I need to activate the service?
No. The SpotsWiFi devices come pre-activated and configured, ready for use. It’s a true plug-and-play portable WiFi rental.
1.3. When does the SpotsWiFi service start?
The service begins on the delivery date you select when booking. This delivery date is considered day one of your plan.
1.4. What happens to my personal data?
All SpotsWiFi devices are reset to factory settings after use, ensuring that no personal data is stored or shared. Your privacy is our priority.
1.5. What are the charges for lost or stolen devices?
If your WiFi hotspot is lost or stolen, please refer to our Terms and Conditions for applicable fees.
2. Your SpotsWiFi Device
2.1. What’s included in the delivery package?
The package contains:​
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​A portable WiFi hotspot;
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AC adapter;
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USB cable;
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Carrying pouch;
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User manual;
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Prepaid return envelope;
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Some packages may also include a power bank (optional extra).
2.2. Is the portable WiFi hotspot easy to use?
Yes! Simply press the device’s on/off button, and it will emit a WiFi signal. Find it on your device and enter the password provided. You can also use the NFC function for quick setup. It's designed for effortless travel WiFi.
2.3. How long does the battery last?
A fully charged battery typically lasts around 6-10 hours of continuous use, depending on the model and usage.
2.4. What are the device specifications?
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Portable WiFi Hotspot:
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Connects up to 10 devices simultaneously;
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2300mAh battery (up to 10 hours working time or 26 hours on standby);
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Supports Ethernet and 4G dual-link;
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Download/upload speeds: 150Mbps/50Mbps.
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Power Bank (optional):
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10,000mAh capacity for extended usage;
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Compact and lightweight design.
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3. Delivery & Pickup in Portugal
3.1. How far in advance should I book my SpotsWiFi?
We recommend booking at least 2-3 days in advance to ensure your portable WiFi device is ready for you upon arrival.
3.2. Do you deliver to Madeira and the Azores?
Yes, we deliver to Madeira within 3 working days and to the Azores within 5 working days.
3.3. Do you deliver to Lisbon Airport?
Yes, we can deliver your WiFi hotspot directly to Lisbon Airport for your convenience.
3.4. Can I receive my SpotsWiFi at a hotel or Airbnb?
Yes, we deliver to hotels, Airbnbs, and other accommodations throughout Portugal. Make sure to provide the full address and inform your accommodation to expect the delivery of your mobile internet device.
4. Returns
4.1. What’s the easiest way to return the device?
Use the prepaid, self-addressed envelope provided. Simply drop it in any Portuguese post box (you can find locations at www.ctt.pt). It's a hassle-free return process for your WiFi rental.
4.2. Can I return the device at Lisbon Airport?
Yes, you can return your SpotsWiFi device at Lisbon Airport's post offices before passing through customs.
5. Payment, Managing & Cancellation
5.1. What payment methods do you accept?
We accept major international credit cards (Visa, Mastercard, American Express) and PayPal for your WiFi rental booking.
5.2. Can I cancel my booking?
​Yes, you can cancel at any time. Please check our cancellation policy in the Terms and Conditions for details.
6. Coverage, Speed, and Data Usage
6.1. Is the internet truly unlimited?
Yes, we provide unlimited internet for fair and responsible use, ensuring you have ample data for your entire stay in Portugal.
6.2. What is the download/upload speed?
The average 4G speeds in well-covered areas are: Download speed: 20 to 40 Mbps; Upload speed: 5 to 10 Mbps.
6.3. How reliable is the connection?
We provide 3G and 4G connections. Major cities and towns in Portugal have 4G coverage, while more remote areas may have 3G. Internet speed may vary depending on factors such as network coverage, indoor usage, or the number of users connected simultaneously to your mobile hotspot.
7. Support
7.1. What should I do if my device doesn’t work?
If you experience any issues with your portable WiFi device, contact our Customer Support team immediately via email (info@spotswifi.com) or WhatsApp (+351 935 792 020). We’ll assist you remotely or send a replacement if necessary.